Privacy Policy

Smart Medical Solutions ("SMS", "we", "us") supplies physiotherapy and rehabilitation equipment to clinics and hospitals across Egypt. Our office is at T3B Capital East Compound, Nasr City, 1st Floor, Apt 13, Cairo, Egypt.

We are the controller of the personal information described in this policy. You can reach us at Info@smsegypt.net.

We only collect what you choose to send us through the website:

• Quote requests: your name, email, phone number, city, facility name and type, the devices you are interested in, your purchasing timeline and any notes you add.
• Contact messages: your name, email, phone number (optional), subject (optional) and message.
• Blog subscription: your email address and the page you subscribed from.
• Language preference: a small cookie remembers whether you use the site in English or Arabic. See our Cookie Policy.

We use this information to:

• reply to your messages and prepare, send and follow up on quotes;
• arrange delivery, installation, training and after-sales service for devices you buy;
• send you our blog updates, only if you subscribed;
• keep the website secure and working, and meet our legal obligations.

We process your information because you asked us to (for example, to answer a quote request), because you gave your consent (for example, subscribing to blog updates), or because we have a legitimate interest in running our business, in each case in line with Egypt's Personal Data Protection Law (Law No. 151 of 2020).

We do not sell your personal information. We share it only with service providers who help us run the website (such as hosting and file storage), who may only use it on our instructions, and with authorities when the law requires it.

The Google Maps embed on our Contact page is provided by Google and is subject to Google's own privacy policy.

We keep quote requests and customer records for as long as needed to serve you and to meet our accounting and legal duties. Contact messages are kept until they have been dealt with and for a reasonable period afterwards. Subscriber emails are kept until you unsubscribe.

You can ask us at any time to give you a copy of your personal information, correct it, delete it, or stop using it for a particular purpose. You can unsubscribe from blog updates at any time using the link at the bottom of every email we send, or withdraw any other consent you gave. For anything else, email Info@smsegypt.net and we will respond within a reasonable time.

We protect your information with access controls and encrypted connections. No system is completely secure, so we cannot guarantee absolute security, but we work to keep your information safe.

If we change this policy we will update the date at the top of this page. Significant changes will be highlighted on the website.